Quality

QUALITY MANAGEMENT SYSTEM

During the years the Goglio Group has implemented and enforced a certified Quality Management System, which today is continuously kept up-to-date. The company focuses on continuous improvement to enhance organization performance and reputation.

All production processes are rigorously monitored during all phases – starting from the selection of raw materials, up to the service and after-sales assistance.

Furthermore the Group uses a sophisticated identification and traceability system including all the process parts.

Goglio S.p.A. – Daverio Plant (Varese)

Goglio S.p.A. –  Cadorago Plant (Como)

Goglio S.p.A. – Milan Plant

Goglio S.p.A. – Zeccone Plant (Pavia)

Goglio North Europe (Zaandam | Olanda)

Fres-co System España (Barcelona | Spain)

Goglio (Tianjin Packaging) (Tianjin | China)

CODE OF ETHICS

Goglio S.p.A. commitment to respect integrity, fair and correctness principles means being compliant with a behavior code shared inside the whole organization structure and in the external activities with customers and suppliers. All these activities are collected in a document, the Ethical Code.

The Code constitutes the base for the adoption and implementation of organization model according to D.Lgs. 231/2001.

WHISTLEBLOWING

The Goglio Group provides various channels through which potentially inappropriate, incorrect conduct or alleged violation of the principles expressed in the Code of Ethics, in the Organizational Model Legislative Decree 231/2001 (where applicable), in the Group’s policies and procedures and, in general, potential violations of laws or regulations can be reported confidentially:

In accordance with the best international standards, the reports you are willing to send to whistleblowing.goglio@ethicpoint.eu (certificated email service), or insert on the dedicated page https://ethicpoint.eu/goglio-spa-eng/  will be managed in such a way as to guarantee maximum protection for those who send communications or requests for information, and in compliance with the applicable legal provisions on the protection of personal data. The information you provide will be managed to ensure maximum protection of the whistleblower and, if requested, managed completely anonymously and exclusively by the independent service of EthicPoint.
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    By telephone through the toll-free number 800985231 reachable from Italy, alternatively and from abroad through the toll number +390255186649
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    By ordinary mail: Via Solari, 10 Milan – indicating as recipient “Comitato Etico Gruppo Goglio“
FAQ

WHY REPORT?

To highlight potential unlawful and unethical conduct, to timely identify risks and to prevent damage to the Group’s reputation.
In this way, reporting can help minimize risks for the Group, the work environment and all employees.
Each report contributes  to the success of the Group and to the promotion of an ethical, healthy and sustainable culture, offering an important contribution to the internal compliance control system.

 

WHEN IS IT THE RIGHT MOMENT TO MAKE A REPORT?

Whenever  as an employee  or collaborator of the Goglio Group, as a customer, supplier, stakeholder  or in any case because  of any other relationship with the Group, you become aware of actions or conduct that are, or could seem, not in line with the Group’s values, inappropriate, correct, lawful or that may put the Group at risk,  the work environment and all employees.

If you’re not sure how to act, ask yourself a few questions such as:

  • Could the conduct have been carried out in violation of rules of ethics and conduct, procedures, protocols or provisions contained within the Model or the Code of Ethics of Goglio?
  • Could the conduct have been carried out in violation of laws and / or regulations applicable to Goglio?
  • Could the conduct constitute a crime (e.g. corruption, environmental crimes, occupational health and safety offences)?
  • As a result of the conduct, could a liability arise on the part of Goglio?
  • Could the report prevent the occurrence of negative consequences towards Goglio?

If the answer to any of these questions is positive or if uncertainty persists, do not hesitate and report!
If you are an employee of the Goglio Group, remember that your responsible manager and the Goglio ethics committee are in the best position to understand the situation and clarify any doubts.

 

WHAT ARE THE MAIN CONDUCTS TO BE REPORTED?

Only those reports concerning facts or information found directly by the whistleblower will be taken into consideration, with the exclusion of complaints or claims of a “personal” nature.

Some examples:

  • Corruption and fraud
  • Embezzlement and theft
  • Money laundering
  • Health, safety and environment
  • Discrimination, harassment, mobbing and other labour law issues
  • Violations of the legislation on the protection of personal data (Privacy) and IT security
  • Violation of tax regulations
  • Violations of competition law (Antitrust)
  • Disclosure of business secrets

 

IS IT MANDATORY TO INDICATE MY PERSONAL DETAILS IN THE REPORT?

The Group appreciates and encourages  open communication with whistleblowers and invites them to provide their name and contact details, which allow them to set up an open and transparent dialogue useful to provide all the information necessary for the correct assessment of the facts in question.
Your name and your report, including any further information and requests,  will be treated confidentially  and will be shared with others only if required by applicable local laws and regulations.
It is still guaranteed the possibility to submit the report anonymously, which has the same value as the one identified, but in this case, the reports must contain more details.
The Group reserves the right to request authorization from the whistleblower to reveal his/her identity where this is essential for initiating disciplinary and/or judicial proceedings against the perpetrator of the reported conduct.

 

IF I REPORT, WHAT CAN HAPPEN TO ME?

The reporting system adopted by the Goglio Group is not intended to be an instrument of accusation against other people, but rather an effective tool for protecting oneself, collaborators, the work environment and the whole community  and is built in such a way as to avoid repercussions and the emergence of a hostile climate based on control and mutual accusations.
The Goglio Group does not tolerate threats, retaliation and/or discrimination against the whistleblower.

OUR POLICY FOR QUALITY, FOOD SAFETY,
ENVIRONMENT AND OCCUPATION HEALTH AND SAFETY

The Goglio Group’s Senior Management have been working to create and maintain the Policy for Quality, Food Safety, Occupational Health and Safety and Environment aimed to achieving business development and increase satisfaction of Customers and of all the Stakeholders.